On-Demand TM1 Support & Development.
Relieve your TM1 bottlenecks with flexible, senior-level expertise whenever you need it. Octane Blue combines daily support and project development under one simple 40-hour monthly retainer — zero lock-in, roll-over hours, and a 1-hour priority SLA.
44%
Reduction in median ticket resolution time
40%
Reduction in TM1 infrastructure & support costs
24/7
Incident triage with 40 hrs dedicated capacity
The 12-Month Roadmap
Month 1–3
Stabilise
Your environment is assessed, triage protocols established, and critical incidents resolved with priority. Priority tickets acknowledged within 1 hour, 24/7.
–68% Avg resolution time
Month 4–6
Systematise
Root causes addressed, recurring incidents eliminated. Your team shifts from reactive firefighting to structured service requests.
–44% Median resolution time
Month 7–12
Optimise
Enhancement-led engagement. Your finance team is requesting new capabilities, not logging errors. Planning Analytics becomes a competitive asset.
↑ Enhancements logged
Fiji Airline: Median resolution time
Our median response time when resolving complex TM1 infrastructure tickets.
Resolution time: 497 hrs average → 72 hrs average.
-86%
18 MONTH AVERAGE
497h
250h
72h
Month 1
Month 6
Month 12
Month 18
A global hot water systems manufacturer: Budget cycle time
Budgeting and forecasting process duration.
Budget cycle compressed from 4 months to 3 weeks.
3 weeks
50 ENHANCEMENT TICKETS LOGGED
4m
2m
3w
Q1 '24
Q4 '24
Q1 '25
"Octane's low-code, hybrid model allowed us to scale efficiently while empowering our internal finance team. Budgeting, once a four-month process, is now completed in three weeks."
— General Manager, Finance & ICT, A global hot water systems manufacturer
