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Privacy Policy

If you have a complaint, or you require further information about our Privacy Policy or would like to access your information, you can contact us.

Last updated: January 20, 2019

1 Our Privacy Obligations

Octane Software Solutions web site (Web Site) is operated by Octane Software Solutions ACN 608 817 492 (Octane Software Solutions, Octane, We, Us, Our) in conjunction with third party service providers engaged by Octane Software Solutions from time to time.

By using the Web Site or providing your personal information to Octane Software Solutions, through the Web Site, or otherwise, you agree to the collection, use and disclosure of that information in accordance with this Privacy Policy. If you do not consent to certain uses of your personal information, we may not be able to provide you with a particular product or service.

This policy (Privacy Policy) applies to all of the sites that form part of the Web Site. It does not apply to other sites which are linked to the Web Site.

2 Personal Information

2.1 What personal information do we collect?

The nature of the information that We collect will depend on how you use the Web Site or other facilities or services that We offer. In general, the personal information We may collect includes, but is not limited to:

(a) your name;
(b) your email and mailing address;
(c) details of any comments, media, contact forms, complaint or query made by you.

2.2 Our use of the information

Generally, We use information collected about you to provide a particular product or service requested by you. We may also use your personal information for related purposes such as:

(a) maintaining Our relationship with you, including responding to your questions;
(b) helping Us to identify and inform you about other products or services that are likely to be useful to you;
(c) internal accounting and administration;
(d) providing reports and information to regulatory, government and quasi-governmental bodies as required by law;
(e) investigating complaints made by you or protecting you from error and fraud;
(f) improving the Web Site; and
(g) developing a better understanding of Our customers’ needs.

2.3 Disclosure of personal information

We may share your personal information with other subsidiaries in the Octane Software Solutions group of companies and third parties engaged by Us to perform functions on Our behalf. We may also disclose your information to regulatory, government and quasi-governmental bodies as required by law. Occasionally We may disclose your information to another organisation because:

(a) We believe that it is necessary to provide you with a product or service that you have requested;
(b) We believe it will help us run aspects of Our business efficiently;
(c) We believe that it is necessary to implement our terms of service;
(d) We believe that it is necessary to protect Our rights, property or personal safety, or that of any member of the public;
(e) We believe that it is necessary to protect Our interests (for example, disclosure to a court in the event of legal action to which We are a party); or

3 Additional Information

3.1 Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests.

When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

3.3 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

4 Your Rights

4.1 Access

Except in limited circumstances, you are entitled to access to the personal information We hold about you. Before We provide you with access to your personal information, We may require proof of identity. On most occasions, information is provided free of charge. However, We may charge a reasonable fee if your request requires substantial effort on our part.

4.2 Correction

If at any time you wish to change personal information that is inaccurate or out of date, please contact Us. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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