Terms and Conditions
If you have a complaint, or you require further information about our Terms and Conditions or would like to access your information, you can contact us.
Last updated: April 1, 2022
A Flight Check is completed within six business days. Each Flight Check includes a custom report, datasets extracted from TM1 and a best practices handbook. The datasets are presented in an editable Excel File and include TM1 objects and stat details.
A free one-hour live training session on best practices is scheduled on day six. If the Client is not available to participate in a live training session, a private video will be recorded and sent instead. The Company undertakes no responsibility to deliver the recommendations outlined in the report. The Company can provide resources to do so on behalf of the Client. This is a separate scope of work.
The fee is AU$3,450. The fee is post-paid and inclusive of all expenses.
Payment is via PayPal, major debit and credit cards, or direct bank transfer.
The Client is entitled to a full seven-day money-back guarantee if they are not satisfied with any part of the Flight check. The guarantee runs the entire duration of the flight check and ends on the day the report is delivered.
The results of a Flight Check are kept confidential. The report and datasets belong to Client. The Company waive any rights of ownership over both assets. The Company will keep a copy of the report and dataset for a period in case the Client should need a copy.
The Client is required to synchronise the development box and live box containing an instance of TM1 before the Flight Check can commence. Thereafter, the Client needs to provide read-only access to designated people from the Company to perform the test on the development box.
The Company will request users be available for interviews to understand how they use the system and what kinds of usability problems they are experiencing.
Meetings and training sessions are conducted online from Monday to Friday 9am to 5pm Australian Eastern Standard Time (AEST). Special allowances are made for Flight Checks delivered in time zones outside of Asia Pacific.
To produce a report the Company will conduct the following:
Run Octane Diagnostic tool on the model to identify performance bottlenecks. Major, Minor model changes (will be in included in recommendations);
Run Octane Diagnostic tool on the model to identify performance bottlenecks. Major, Minor model changes (will be in included in recommendations);
Review existing cubes for performance and recommend optimisations to enhance functionality and performance;
Review TM1 Config file to ensure all performance functionality is switched in. Recommend optimisations to enhance functionality and performance;
Review of current licensing model vs usage (is licensing optimised). Recommend optimisations and options Data Load Review (from source and manual uploads);
Review data load process and recommend quick fixes without changing the data (historical or current). New data sources or new data loads is not covered in Flight Check;
Review on how users are using the systems and recommend any changes. Recommend training needs to ensure model is being used efficiently;
Review rules and feeders and turbo integrators. Recommend optimisations to enhance functionality and performance;
Review backup and recovery procedures. Recommend optimisations to enhance functionality and performance;
Review and identify redundant objects and orphan cubes and processes. Recommend optimisations to enhance functionality and performance;
Review how users are consuming TM1 data and recommend improving consumption;
Developer Training is delivered in five-day sessions. The sessions can be delivered in five consecutive business days or delivered ad hoc over a period not exceeding 30 days.
If the Attendee(s) is not available to participate on a particular day, the session will be cancelled and rescheduled at the next available time slot. The Attendee(s) and Client are required to give 24 hour’s notice before cancelling a session.
Each session includes classroom notes, live demonstrations, exercises completed by the Attendee(s), soft copy manuals and Attendee Questions. The Company will provide a detailed soft copy of what is covered before each session. The curriculum is subject to change without notice.
Developer Training curriculum is as follows:
Day 1 Introduction and Creating TM1 Objects
Day 2-3 Turbo Integrator (TI) Process
Day 4 TM1 Rules
Day 5 TM1 Admin Activities
The fee is AU$1,850 per day. The fee is post-paid and inclusive of all expenses.
Payment is via PayPal, major debit and credit cards, or direct bank transfer.
The Attendee(s) is entitled to a full seven-day money-back guarantee if they are not satisfied with any part of the Developer Training. The guarantee runs the entire duration of the training and ends on the day the training is completed.
To get the most from Developer training, the Attendee(s) is required to synchronise the development box and live box containing an instance of TM1 before the Developer training can commence. Thereafter, the Client needs to provide read-only access to designated people from the Company to perform the training.
The Client is required to provide the company with the names, email addresses and mobile phone numbers of each Attendee. Each session can host a maximum of three Attendees.
The Company will assign one or more competent persons to deliver Developer Training. Trainers are Certified TM1 Developers with a minimum of 10 years commercial experience deploying TM1 and five years training TM1 developers.
Meetings and training sessions are conducted online from Monday to Friday 9am to 5pm Australian Eastern Standard Time (AEST). No additional work or preparation is required from Attendees outside of these times.
Special allowances are made for sessions delivered in time zones outside of Asia Pacific. In special cases Developer Training can be provided onsite. Additional costs for hotel accommodation and transfer apply.
$99 TM1 Training is completed within a single four-hour session.
Each session includes classroom notes, live demonstrations, exercises completed by the Attendee(s), soft copy manuals. Time is allocated to take and answer Attendee questions.
The fee is AU$99 per person, per training session. The fee is pre-paid and inclusive of all expenses.
Payment is via PayPal, major debit and credit cards, or direct bank transfer.
If the Attendee(s) is not available to participate on a particular day, the session will be cancelled and rescheduled at the next available time slot. The Attendee(s) and Company are required to give 24 hour’s notice before cancelling a session.
The Company will assign one or more competent persons to deliver $99 TM1 Training. Trainers are Certified TM1 Developers with a minimum of 10 years commercial experience deploying TM1 and five years training TM1 developers.
Meetings and training sessions are conducted online from Monday to Friday 9am to 5pm Australian Eastern Standard Time (AEST). No additional work or preparation is required from Attendees outside of these times.
Special allowances are made for sessions delivered in time zones outside of Asia Pacific.
The Company will provide a detailed soft copy of what is covered before the session starts. The curriculum is subject to change without notice.
