Octane has built up years and experience providing TM1 support to all types and sizes of clients globally.

What does Octane Blue do?

Octane Blue is a support service designed for clients who already have an established IBM TM1 platform. This service is ideal for clients who need a small amount of support on an infrequent basis, such as 5-20 tickets a month.

Octane Blue provides the necessary support to help clients troubleshoot and resolve any TM1-related issues, as well as offer best practices and guidance on how to optimize their TM1 platform. This support service is cost-effective and is designed to help clients get the most out of their TM1 platform.

Why do you need Octane Blue?

Octane Blue is a cloud-based application designed to help clients manage their existing TM1 environments with minimal support. It provides a single, unified platform with enterprise-grade security and scalability, enabling clients to access and manage their TM1 data in a secure, reliable, and efficient way.

Octane Blue provides a variety of features, including automated backups, performance monitoring, data replication, and analytics. This helps clients keep their TM1 environments running smoothly and efficiently, while also reducing the amount of time and resources needed to manage their TM1 environment.

What does Octane Black do?

Octane Black is a full-time TM1 resource working on development work with no ticket required. This resource will focus on the development of TM1 applications, building cubes, and creating reports and dashboards.

The resource will also be responsible for troubleshooting, performance tuning, and setting up security. This resource will be available on an ongoing basis to ensure that the TM1 application is up-to-date and functioning properly.

This resource will be able to help with any development needs that arise and will be able to provide solutions quickly and efficiently. This resource will also provide guidance and best practices for the implementation and use of TM1. This resource will be an invaluable asset to any organization using TM1.

Why do you need Octane Black?

A full-time TM1 resource is needed to ensure that the development work is completed as quickly and as efficiently as possible. Without a full-time resource, development work would take longer and may not be as reliable or as effective.

A full-time TM1 resource would also be able to provide guidance and support to other team members, helping to ensure that the development work is completed in the most effective way possible.

Additionally, the resource will be able to respond to any questions or queries quickly, enabling the development work to continue without any delays. Finally, a full-time TM1 resource would be able to provide ongoing maintenance and support, ensuring that any issues or problems are dealt with quickly and efficiently.

What does Octane Red do?

Octane red - TM1 support is a technical support service provided to clients of IBM Cognos TM1. The service provides clients with access to a dedicated team of experts who are trained to help troubleshoot and resolve TM1-related issues.

The service is available on demand, with clients having access to a support portal, where they can log tickets and receive support from the team.

The team is available to answer any questions or provide guidance on how to resolve any issues encountered with the software. Clients can expect to receive a response a little longer than Octane blue.

The team also works with clients to ensure that any issues are resolved in a timely manner. Clients typically only have one to two tickets per month, which helps to keep their interaction with the team limited and ensures that their issues are addressed quickly and effectively.

Why do you need Octane Red?

Octane Red provides a proactive approach to problem-solving that allows clients to identify and address potential issues before they become major problems.

This proactive approach is especially important for clients that may only have 1-2 tickets per month, as those tickets can quickly become backlogged and unaddressed if they are not immediately addressed.

Octane Red - TM1 support can be used to quickly identify and address potential issues, saving clients time, money, and stress.

Evaluating and designating a priority for each ticket. Both assistance and development tasks can be ticketed. The minimum charge time per ticket is half an hour.